General Terms and Conditions

Vaninblack Kft. – Van Rental with Driver / Passenger Transport Services

Last updated: 15 July 2026

1. Company Information

Company name: Vaninblack Kft.

Registered seat: 2141 Csömör, Kinizsi Pál utca 13, Hungary

Company registration number: 13-09-244342

Tax number: 32952607-2-13

Contact e-mail: sales@vaninblack.hu

Contact phone (available via phone call, WhatsApp and Viber): +36 50 129 8030

(hereinafter: “Service Provider”, “Company”, “we”)

2. Scope and Acceptance

These General Terms and Conditions (“Terms”) govern the use of the van rental with driver / passenger transport services (“Services”) offered by the Company through its website and via direct contact (phone, WhatsApp, Viber, e-mail). By requesting a booking, confirming a reservation, or using the Services, the customer (“Passenger”, “Customer”, “you”) accepts these Terms in full.

3. Description of Services

The Company provides passenger transportation services using vans operated by a professional driver employed or contracted by the Company. The Company does not offer self-drive rentals; a driver is always provided as part of the service.

4. Booking Process

Bookings can be requested through the Company’s website, or by contacting the Company directly by e-mail, phone, WhatsApp or Viber. A booking is only considered confirmed once the Company has issued a written confirmation (e-mail, WhatsApp or Viber message) and, where required, the deposit described in Section 6 has been received.

The Customer is responsible for providing accurate information at the time of booking, including the number of passengers, luggage, pickup address(es), destination(s), and requested date and time.

5. Prices and Payment

Prices are quoted per booking based on distance, duration, number of vehicles, and any special requirements, and are communicated to the Customer prior to confirmation. Payment may be made online in advance (via the Company’s payment gateway, Teya) or, where agreed, on the day of the journey.

Prices include the driver and standard vehicle use as described in the offer; they do not include items outside the agreed scope (e.g. additional stops, waiting time beyond the agreed allowance, or extra services) unless otherwise stated.

6. Deposit, Cancellation and Refund Policy

• A deposit equal to the full price of the booking is required in advance to confirm a reservation.
• Free cancellation is available up to 7 (seven) calendar days before the scheduled journey. In this case, the deposit is refunded in full.
• Cancellations made less than 7 days before the scheduled journey are not eligible for a refund of the deposit.
• No-shows (the Passenger does not appear at the agreed pickup location/time and does not cancel in advance) are not eligible for any refund.

The Company reserves the right to cancel or modify a booking in cases of force majeure, vehicle breakdown, driver unavailability due to illness/emergency, or other circumstances beyond its reasonable control, in which case the Company will offer a suitable alternative or a full refund of amounts paid for the affected journey.

7. Passenger Obligations

• Passengers must arrive at the agreed pickup point on time.
• Passengers must follow the reasonable safety instructions of the driver at all times.
• Smoking, consumption of alcohol or illegal substances, and behaviour that endangers the safety of other passengers, the driver, or the vehicle is prohibited.
• Passengers are liable for any damage caused to the vehicle through intentional acts or negligence.

8. Luggage

A maximum of six (6) items of luggage per vehicle is included in the standard service. Additional luggage may require prior notice and may not be guaranteed to fit; please inform the Company of unusual luggage requirements (e.g. sports equipment, oversized items) at the time of booking.

9. Insurance and Liability

All vehicles and passengers are insured through Allianz for the duration of the journey, in accordance with applicable Hungarian insurance and passenger transport regulations.

The Company’s liability for damages is limited to direct damages caused by proven fault of the Company or its driver, and is otherwise limited in accordance with applicable Hungarian law. The Company is not liable for indirect or consequential damages, or for delays caused by traffic, weather, or other circumstances outside its reasonable control.

The Company recommends that Passengers arrange their own personal travel or luggage insurance for items of particular value.

10. Force Majeure

Neither party shall be liable for failure to perform its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, road closures, or governmental action.

11. Complaints

Complaints regarding the Services may be submitted to sales@vaninblack.hu. The Company will respond within a reasonable time, generally within 30 days. Customers also retain the right to pursue remedies available under Hungarian consumer protection law, including via the competent conciliation body (békéltető testület) or the Hungarian Authority for Consumer Protection.

12. Data Protection

The processing of personal data in connection with the Services is described in the Company’s separate Privacy Policy / GDPR Notice, available on the Company’s website and upon request.

13. Governing Law and Jurisdiction

These Terms are governed by Hungarian law. Any disputes arising from or in connection with these Terms shall, to the extent permitted by law, be subject to the exclusive jurisdiction of the competent Hungarian courts.

14. Amendments

The Company reserves the right to amend these Terms from time to time. The version applicable to a given booking is the version published on the website at the time the booking is confirmed.

15. Contact

Vaninblack Kft. – 2141 Csömör, Kinizsi Pál utca 13, Hungary – sales@vaninblack.hu – +36 50 129 8030 (phone / WhatsApp / Viber)